F.A.Q.

Here are some questions you may have about Hot Water.

Where are you located?

Trying to find a service company close by?

Our office is located at 5117 Stewart Dr. Our service trucks are running all over the three county area – Bay, South Walton and Gulf. We will send the truck nearest to your location for the quickest, least expensive service available.

How much is your trip charge?

We do not charge a trip or service charge. We will give you a price, most often over the phone. We have been servicing this area for over thirty years. With this much local experience we know how the piping is in most areas and can give a price without seeing it.

What if it takes longer than expected for installation?

When we give a price that is what it is. No surprises from “Hot Water.” The only exception would be if the customer did not describe it accurately.

Why did you ask so many questions when I called?

Being in Bay County, South Walton County and Gulf County for so many years we are experienced in the original installation. By getting the area your house is in we can tell what type plumbing is in your house. BY getting the age of your house (not the age of the existing heater) we can tell what type of piping is in your house. Obtaining the most information available helps us to give an accurate estimate.

What information should I have when I call?

Name, address, type of heater you have now, gas or electric, location of heater in the house, age of house.

Can I send a picture of the water Heater I have now.

Yes! This is a great help. Get a picture of the existing heater and a picture of the information label on your heater. The more information we have the better we can serve your needs.

Do I need to replace my heater if it is not leaking?

No, not in most cases. If it is not leaking, we will try to repair it first.

Will you take the old heater away?

Yes. We try to leave your house as clean as when we arrived.

Are you licensed?

Yes we are State Certified. We are fully insured.

Why do I need a licensed professional to install my Water Heater?

If your handyman/Brother-in-law’s, sister’s boyfriend’s good buddy installs your new water heater, and then it springs a leak that floods your house in the middle of the night, your homeowners insurance may not pay for the damage. The first question Insurance companies ask is “Who installed it? and “Who is their Insurance Carrier?”

Can you service any make water heater?

Yes, we service all makes and models.

Can I change my existing tank type heater to a tank-less water heater?

In most cases, yes. We will need to come out and look at your existing system.

Still need help? Call or send us a note!

For any other questions, please write us  accounting@HotWaterNow.net or call 850-769-1568.

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